FAQ & Policies
Proud to be a Michigan brand!
River Babe Threads was established in 2014, initially as a small handmade shop offering bandana bibs. I've always been a designer at heart; in high school I produced shirts for my local sports teams, and throughout college I did the same for my cheerleading team. Those experiences led me to some wonderful relationships with screen printers, which led me to eventually designing a line of graphic tees for River Babe Threads. Our first run of products were targeted to infants, but the concept grew from there. The past three years have been a wild ride and we cannot wait to see where this adventure takes us! Thank you for shopping small and supporting our business.
Please note: Due to the handmade nature of our products, slight imperfections may occur and pattern placement may vary.
CONTACT: River Babe Threads LLC • 8450 Algoma Ave. Ste. C Rockford, MI 49341 • email@example.com
If you have a question or concern about your order, please email firstname.lastname@example.org.
Due to the handmade nature of our items, orders require a production lead time up to three weeks. We always aim to ship earlier, but depending on order volume and our production schedule, it may be the full three weeks. We do not operate out of a large warehouse or with a big staff. We personally handcraft and fulfill thousands of orders each month with a staff of 10! Please note: our bi-annual sales (Black Friday & Anniversary) and holiday pre-orders are subject to up to 5 weeks processing time. We may partially fill your order if necessary to expedite holiday items. If you receive a partial order, your remaining items will be fulfilled ASAP. Thank you so much for your support, and for your patience as we hustle to get your orders shipped.
Please ensure your product selection, size, and PAYPAL ADDRESS are correct when your order is placed. All orders are shipped to the address you have listed in PayPal. Once your order is placed, we cannot change the shipping address. Orders are processed as quickly as humanly possible. Due to the handmade nature of our items, shipping may take up to three weeks. We are not responsible for items shipped to the wrong address, or items lost or damaged in transit. PLEASE MAKE SURE YOUR PAYPAL ADDRESS IS THE CORRECT SHIPPING ADDRESS BEFORE PLACING YOUR ORDER.
International orders: Your order will be shipped to your PayPal address, but we ship these directly from the US Post Office to ensure accuracy. Therefore, you will not receive an email updating you with a tracking number when your package is shipped. International shipments are at the mercy of customs inspections and may take up to 30 days to arrive after shipment. We cannot provide any information regarding international orders once they have been shipped and tracking information may not be available.
TO PROCESS A RETURN YOU MUST UTILIZE THE "RETURNS" TAB LOCATED ON OUR WEBSITE. A return request must be filed within 7 days of order delivery. Approved returns must be received back within 14 days of approval. Some items are excluded from our return policy, please review the terms below before proceeding with your request.
All International orders are FINAL SALE. Please note that our shipping turnaround may be up to three weeks, shipping itself may take an additional three weeks for International customers. Please size-up accordingly when purchasing items.
All items received as part of a giveaway or purchased with shop credit are FINAL SALE.
Any item included in a bundle or sold as a part of a holiday collection are FINAL SALE.
Any item explicitly labeled as "final sale" due to discontinued style or otherwise purchased as a closeout is FINAL SALE.
All orders placed during our bi-annual sale(s) or otherwise sold at a discount of 35% or more off retail value are FINAL SALE due to the extreme discounts.
Any bamboo products ordered using a promotional discount code at a value less than full retail pricing are FINAL SALE.
All items included under the categories of drink ware, sunglasses, or head wear are FINAL SALE due to the nature and use of the products.
We DO NOT issue returns for a cash value. You are welcome to return any unwashed/unworn item that you purchased at full retail value for a store credit.
We gladly accept returns for unwashed/unworn items that were purchased at full retail value. The request must be received via email within 7 days of the shipment delivery date. Once the item(s) have been shipped back to us, they will be inspected and we will issue a store credit in the value you paid. The gift card will be sent to the email address you have associated with your customer profile.
UPDATE 1/5/2023: Customers are responsible for return shipping costs moving forward and therefore a restocking/re-shipping fee will no longer be subtracted from the refund gift card. Return shipping and all costs associated are the responsibility of the customer and shipping labels will no longer be provided. Prior to shipping your return to our warehouse, the order MUST BE APPROVED through our shipping portal. Refund gift cards will not be issued for returns which were not previously approved and do not qualify for our returns program.
Please note: you must complete this form & ship the item back to us (at your cost) in order to process a return. All items will be inspected upon arrival. Any additional packaging MUST be included in order for your return to be accepted. Return items must be received in brand new, packaged condition.
For European Union Customers — General Data Protection Regulation (GDPR) Basis Disclosure: River Babe Threads may collect and process your personal information only if it is provided by you. As per the GDPR, we can process your personal data legally only with your consent or “Legimate Interest”. This means that you have provided your personal data, with your own interest, to us. Data provided may be for the purpose of providing a product or service from our site, or contacting you using the details provided. As per GDPR, the legal basis for processing personal information is contractual obligation. Therefore, we process customer’s personal data only if they have provided the data to River Babe Threads.
ALL RIGHTS RESERVED -- RIVER BABE THREADS LLC