Return & Refund Policy
All refunds will be issued as a Store Credit in the form of a Gift Card. A return request must be filed within 7 days of order delivery. Approved returns must be received back within 14 days of approval.
TO PROCESS A RETURN YOU MUST UTILIZE THE "RETURNS" TAB LOCATED ON THE TOP PANEL OF OUR WEBSITE. Some items are excluded from our return policy, please review the terms below before proceeding with your request.
All International orders are FINAL SALE. Please note that our shipping turnaround may be up to three weeks, shipping itself may take an additional three weeks for International customers. Please size-up accordingly when purchasing items.
All items received as part of a giveaway or purchased with shop credit are FINAL SALE.
Any item included in a bundle or sold as a part of a holiday collection are FINAL SALE.
Any item explicitly labeled as "final sale" due to discontinued style or otherwise purchased as a closeout is FINAL SALE.
All orders placed during our bi-annual sale(s) OR otherwise sold at a discount of 35% or more off retail value are FINAL SALE due to the extreme discounts.
Any bamboo products ordered using a promotional discount code at a value less than full retail pricing are FINAL SALE.
Due to the time sensitive nature of holiday themed designs, these items are FINAL SALE & cannot be returned for any reason.
All items included under the categories of drink ware, sunglasses, shoes, bralettes/bramis, bodysuits, or head wear are FINAL SALE due to the nature and use of the products.
We DO NOT issue returns for a cash value. You are welcome to return any unwashed/unworn item that you purchased at full retail value for a store credit
We gladly accept returns for unwashed/unworn items that were purchased at full retail value. The request must be received via email within 7 days of the shipment delivery date. Once the item(s) have been shipped back to us, they will be inspected and we will issue a store credit (Gift Card) in the value you paid. The gift card will be sent to the email address you have associated with your customer profile.
UPDATE 1/5/2023: Customers are responsible for return shipping costs moving forward and therefore a restocking/re-shipping fee will no longer be subtracted from the refund gift card. Return shipping and all costs associated are the responsibility of the customer and shipping labels will no longer be provided. Prior to shipping your return to our warehouse, the order MUST BE APPROVED through our shipping portal. Refund gift cards will not be issued for returns which were not previously approved and do not qualify for our returns program.
Please note: you must complete this form & ship the item back to us (at your cost) in order to process a return. All items will be inspected upon arrival. Any additional packaging MUST be included in order for your return to be accepted. Return items must be received in brand new, packaged condition.