This is my new favorite sweatshirt!! So soft and warm. Beautiful color. High quality material. I recommend going a size up so it can shrink a bit in the dryer. I am going to purchase another sweatshirt from River Babe soon! Excellent customer service as well!! They helped me navigate my list package and I really appreciate it!!
I was pretty disappointed when I tried this sweatshirt on. Font color not as expected. It’s dark and doesn’t pop against the dark sweatershirt. But the real kicker…. Placement of the lettering. Right in the middle of the sweatshirt. Should be closer to the neckline. Horribly unflattering.
So, apparently this shirt is non-refundable. I have to mail the item back and pay for the shipping myself AND if my “return” is accepted, I get a store credit instead of my money back…. I will NEVER wear this shirt. Money down the drain.
Store owner replied:
Hi Ashley! We're sorry to hear the sweatshirt wasn't what you expected. We work hard to accurately represent our products in our listing photos, including design colors and print placement. We understand that everyone has different preferences when it comes to how clothing looks and fits.
As a small business that prints our apparel in-house, we do have a published return policy outlining return shipping and store credit. However, if you believe your item was printed incorrectly or differs from what was advertised, that's something we'd absolutely want to investigate! We encourage customers to reach out to our team with any quality concerns so we have an opportunity to make things right. We take pride in our products and never want a customer to feel their money was wasted.
Love the color comb of green shades in this sweatshirt!
Store owner replied:
Hi Rachel! We're glad you like your sweatshirt! We use trusted, top-rated apparel brands and take pride in our quality. We understand everyone has different preferences and appreciate your feedback and support of our small business! ❤️
Great color, true to size, I washed it once and hung it dry and it held up great so far
I ordered the green sweatshirt. It came so fast and I absolutely love it. Love the quality of the product also. I ordered a large which I am normally a medium but I love the baggier look for this. Definitely would order from this company again!
This is one of my favorite crewnecks. The size is true and so soft. The puffy lettering on the front is awesome. I can tell it's going to last! I'm pumped to wear it for Saint Patty's day!!
Store owner replied:
I'm so sorry you felt disappointed! This is one of our best sellers, and the print does puff a little extra compared to other designs. The initial flaking you'll notice is actually the additive we put in the plastisol to achieve the puffiness and suede feel of the print. After the initial wash, the extra "flaking" will disappear and the print will remain puffy and soft wear after wear. I apologize for any confusion, this ink technique is different than many of our other items. I hope you'll learn to love this one over time, it's really so cute on!!
Store owner replied:
I am sorry you don't like the quality or fit, we use the top blanks brands in the industry and professionally screen print each item. This particular sweatshirt is a top seller for us and customers usually love the fit and comfort of this style. I am sorry it wasn't love for you!